Driving Rain Driving Safely
Exeter, Matford, Nadderwater, Longdown, Ide, Cowley, Clyst St Mary, Topsham, Exminster, Kennford
Non existent customer service. I ordered an XC40 last October, had multiple problems from day one with Kastner not realising they had to accept my reservation fee. This unfortunately meant I had gone from an original delivery date of January to April. Not the greatest of starts. I've had no contact from them throughout the whole ordeal, they didn't even have the decency to contact me and tell me they were closing down due to Covid and my April date would not be happening. I've had to email several times to find out what is happening. Eventually collected the car last month 5-6 months later than I originally had planned. To add salt into the wound I requested for my original reservation fee of £1000 to be refunded. 2 weeks of no activity, I again have to contact them to be told they have no record of ever receiving the money. Pretty impossible when you physically can not proceed with an online order without paying it. I sent a credit card statement clearly showing the transaction 2 weeks ago and yet again still have heard nothing.
THEY SELL CARS! Had a good experience buying a V40 from Kastner - they're professional and helpful and I'm very happy with my purchase. I would recommend you swing by and test drive something - I think you'll be surprised at how nice Volvo's are!
Professional and friendly. Prompt execution and very acceptable pricing. Highly recommended.
Just bought a new model ex demo Volvo S60 T5 The service I received from start to finish was brilliant. I first dealt with Mike the sales manager who insured I got the right car and a good deal. On day of collection I had a product specialist called Kim who really lives up to her job title knows her product inside out and could answer every query I had without hesitation or looking it up. Excellent team keep up the work 👍
Great service and friendly, helpful staff. I have a Volvo and although I could get it serviced elsewhere, I still choose to use the main dealer due to their knowledge. The prices here are reasonable and I know that Intake my car there safe in the knowledge that all work is backed up by their care package of breakdown services, etc.
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