Exeter, Matford, Nadderwater, Longdown, Ide, Cowley, Clyst St Mary, Topsham, Exminster, Kennford
Brilliant service, the whole team where really professional and friendly. The car came back all repairs done exactly when they said they would be and... Best yet... the wash was amazing! Would definitely recommend. Thank you guys!!
Kastner had my car in to sort out a problem with my USB port (which was suddenly preventing the syncing of my i.pod and Android phone), despite my not buying the car from there. However this was because it was covered on the three years' Volvo warranty. I was very impressed overall with the service, which included loaning me a high quality car whilst I was without and despite some complications with the work in hand along the way. I was delighted that they managed to overcome the problem.
Very disappointing regarding motabilty scheme. Details of our visit emailed.
Just bought a new model ex demo Volvo S60 T5 The service I received from start to finish was brilliant. I first dealt with Mike the sales manager who insured I got the right car and a good deal. On day of collection I had a product specialist called Kim who really lives up to her job title knows her product inside out and could answer every query I had without hesitation or looking it up. Excellent team keep up the work 👍
Non existent customer service. I ordered an XC40 last October, had multiple problems from day one with Kastner not realising they had to accept my reservation fee. This unfortunately meant I had gone from an original delivery date of January to April. Not the greatest of starts. I've had no contact from them throughout the whole ordeal, they didn't even have the decency to contact me and tell me they were closing down due to Covid and my April date would not be happening. I've had to email several times to find out what is happening. Eventually collected the car last month 5-6 months later than I originally had planned. To add salt into the wound I requested for my original reservation fee of £1000 to be refunded. 2 weeks of no activity, I again have to contact them to be told they have no record of ever receiving the money. Pretty impossible when you physically can not proceed with an online order without paying it. I sent a credit card statement clearly showing the transaction 2 weeks ago and yet again still have heard nothing.
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